FAQ

How do I place an order with Ebonik? Shopping with us is simple! You can place an order through our Website by adding items to your cart and checking out. Alternatively, you can order by sending a message to our official Facebook page or WhatsApp with your product details, name, phone number, and full delivery address.

What are the delivery charges? We provide reliable home delivery across the country via Pathao. Our delivery charges are:

• Inside Dhaka: ৳70

• Suburbs of Dhaka (Sub-Dhaka): ৳90

• Nationwide (Outside Dhaka): ৳120

Do you offer Cash on Delivery (COD)? Yes! We offer Nationwide Cash on Delivery. You can pay the courier agent in cash after receiving and verifying the package at your doorstep.

What is the delivery lead time? Do you offer Express Delivery?

Standard delivery takes 1–3 business days inside Dhaka and 3–5 business days nationwide. For urgent needs, we offer Express Delivery inside Dhaka, ensuring your products arrive within 24 hours (additional rush fees may apply depending on your location).

Can I pre-order out-of-stock items?

Yes, Ebonik accepts pre-orders for premium imported items and high-demand products. Please contact our support team via Facebook Messenger or WhatsApp to check the estimated arrival time and confirm your pre-order.

What should I do if my product arrives broken or damaged?

We take utmost care in packaging fragile items. However, if your item is damaged during transit, please unbox the package while the delivery rider is present. Take a clear photo or video of the broken item and contact us immediately so we can quickly dispatch a free replacement.

What is your Return and Refund Policy?

If you receive a defective, incorrect, or missing item, you can request a return within 7 days of delivery. Once the issue is verified, we will process your refund via your preferred mobile banking method (bKash/Nagad) or bank transfer within 3-5 business days.

What is Ebonik's Warranty Policy?

Warranty eligibility depends on the product category. Official electronic appliances or premium accessories carry specific manufacturer warranties as outlined on their product pages. Consumable items do not have a service warranty but are fully covered under our transit damage replacement policy.